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- International Council of Museums (ICOM) ICOM Statutes and Code of Professional Ethics, Paris, 1990
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- Merriman, N. Beyond the Glass Case: the Past, the Heritage and the Public in Britain, Leicester, 1991
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- Museums and Galleries Commission Environmental Management Guidelines, London, 1993
- Museums and Galleries Commission Quality of Service in Museums and Galleries: Customer Care in Museums, Guidelines on Implementation, London, 1992
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